Nicole C.

Nicole C. is a dedicated professional with a robust background in customer service, aiming to leverage her expertise in roles within a customer service center. At ECE Contact Centers, she excels in back-office support, working meticulously with rights owners to review, verify, and process content-related requests. Her tenure at Keywords Studios as a Player Support Agent involved diagnosing issues, providing troubleshooting solutions, and enhancing knowledge base resources. As a Chat Support Agent at TDCX, Nicole adeptly managed customer inquiries, order processing, and issue resolution to ensure exceptional customer satisfaction. Previously, her role as a Technical Support Agent at Masterpiece Group Philippines showcased her ability to manage high volumes of calls and achieve targets in first-call resolution. Nicole holds a Bachelor of Science in Psychology from Makati Science Technological Institute of the Philippines and has a distinguished academic background in Humanities and Social Sciences from the Philippine College of Criminology. Her volunteer experience includes supporting HR operations and initial client communications in psychological services.