Nicole Z.

Nicole Z. is a customer-focused professional with experience in technical support, offering remote assistance via email, chat, and phone to handle 30–50+ client inquiries daily with a strong emphasis on service quality and workflow efficiency. With an undergraduate background in Tourism Management from the Philippine Merchant Marine School, Nicole conducted research on sustainable economic development in Albay’s tourism sector. Professionally, Nicole is adept at email and calendar management, data entry, and administrative support, as demonstrated by maintaining organized communications, supporting sales opportunities, and ensuring client retention. Nicole holds certifications in Virtual Assistance, Social Media Management, and Data Entry, with verified skills in data organization using Microsoft Excel and Google Sheets, and managing professional social media presence on platforms such as Facebook, Instagram, and LinkedIn.