Niel F.
Mid-Level Project Manager (Japanese)
Open to offersNew to PlatformAbout
Niel F. is an experienced Project Manager specializing in Japanese client relations at BMC Group Asia Cebu, Philippines, with more than a decade of leadership in website platform enhancement and technical support within the tech services and software development sectors. Fluent in English and certified at JLPT Level 3, Niel manages cross-continental teams, provides hands-on UI testing for both English and Japanese interfaces, and utilizes Salesforce and Zendesk for client issue resolution. His role includes coordinating with departments across Asia, Europe, and North America, addressing complex technical issues, training teams, and ensuring compliance with quality assurance standards. Niel also serves as a Japanese language instructor, training engineers and staff across multiple industries, and holds a Bachelor of Science in Mechanical Engineering.
Experience
JAPANESE LANGUAGE INSTRUCTOR
Wind’s Gate Philippines Software Development Inc · 2024 — 2024Instructed software engineers and developers in the Japanese language to prepare them for assignments in the Japan office, focusing on polite communication and cultural orientation.PROJECT MANAGER (Japanese)
BMC Group Asia Cebu Philippines · 2009 — 2019Maintained consistent communication with Japanese clients to resolve issues related to the website platform. Provided quality technical support via phone, email, and chat, ensuring urgent resolution of reported issues. Researched technical solutions utilizing available resources and maintained professional, friendly communication to understand technical problems. Created records of technical issues reported and their resolutions, while leading discussions to brainstorm solutions for complex client issues. Collaborated closely with the development team to address customer concerns promptly. Monitored agent metrics for training needs and acted as a point of escalation for management calls pertaining to Japan projects.JAPANESE LANGUAGE INSTRUCTOR
Cebu Mitsumi, Inc · 2011 — 2013Taught Japanese language to employees, facilitating effective communication with Japanese staff and sharing insights about technical terminology used in Japanese in a machine operator context.TECHNICAL SUPPORT ANALYST (Japanese)
BMC Group Asia Cebu Philippines · 2008 — 2009Delivered high-quality technical support through phone, email, and chat while troubleshooting website navigation and accessibility issues. Ensured urgent resolution of client-reported concerns and reported such issues to the Project Manager, sharing resolution details with the team for cohesive knowledge management.JAPANESE LANGUAGE INSTRUCTOR
Heart Foundation, Inc · 2008 — 2009Educated students in the Japanese language and culture, ensuring their preparedness for the Japanese Language Proficiency Test (JLPT).JAPANESE LANGUAGE INSTRUCTOR
iEITS Japanese Learning School · 2007 — 2008Provided Japanese language instruction to students scheduled for work in Japan, emphasizing polite communication and cultural customs.NIGHT SHIFT SUPERVISOR
Kittou Inc., Nagano Prefecture, Japan · 2005 — 2007Led meetings with the morning shift supervisor to address outstanding orders and discussed priorities with staff at the beginning of shifts. Ensured all orders were processed according to urgency and submitted weekly reports to the Operations Manager. Collaborated with management to create staff schedules based on business needs and evaluated staffing models.MACHINE OPERATOR
Kittou Inc., Nagano Prefecture, Japan · 2004 — 2005Operated milling machines to shape stainless steel to specified dimensions. Conducted pre-operation checks to confirm machine readiness and reported any abnormalities during operation, ensuring proper maintenance of equipment.
Skills & Expertise
Education
- Bachelor of Science in Mechanical EngineeringUniversity of San Jose Recoletos · 1995 — Present
Interested in this professional?
Sign in as an employer to save this profile or invite Niel F. to a job.
Sign in as an employer