Nigel E.
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Nigel Ethan G. is a Customer Sales and Resolution Expert with proven experience in addressing customer inquiries and concerns in the global business process outsourcing industry, specifically with Teleperformance. In this role, he provided attentive support for call-in customers in Baguio City, delivering product information and consistently improving sales revenue through effective communication and detailed product presentations. His ability to promptly resolve issues led to increased customer satisfaction and repeat business. Previously, as Assistant Manager at Gambooa Lumber and Hardware in Manaoag, Nigel Ethan G. handled customer requests via phone, coordinated communications, and contributed to team effectiveness. He is skilled in using Salesforce, Genesys Cloud, and other customer service tools. He holds a Bachelor of Science in Mechanical Engineering from Saint Louis University.
Experience
Customer Sales and Resolution Representative
Teleperformance · 2025 — 2025Provided assistance to call-in customers regarding inquiries and orders. Cultivated strong client relationships through attentive service, fostering repeat business and referrals. Communicated product features, benefits, and promotions to enhance sales revenue. Focused on product specifications to fulfill customer needs. Enhanced customer satisfaction by addressing and resolving issues in a professional and prompt manner.Assistant Manager
Gambooa Lumber and Hardware · 2019 — 2020Engaged audiences through motivational speaking at various events. Fostered a positive work environment, utilizing strong interpersonal skills and a proactive teamwork attitude. Handled incoming phone calls to manage requests, transfer calls, and relay messages to the appropriate personnel.
Skills & Expertise
Education
- Bachelor of Science in Mechanical EngineeringSaint Louis University · 2021 — 2023
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