Nimfa T.

Not specified

• Customer Service Representative / Process Associate

  Genpact Service LLC (Philippine Branch) · 2024 — 2026
  Handled incoming calls and addressed customer emails. Managed customer complaints and collected overdue payments. Reviewed alterations to accounts and escalated issues to supervisors. Provided information about products and services.

• Data Entry

  DDC Land Inc. · 2022 — 2023
  Executed data entry tasks while upholding data integrity and accurate record-keeping.

• Data Entry

  Alorica · 2022 — 2022
  Inputted and maintained data, ensuring accuracy and completeness in the data entry processes.

• Private School Teacher

  Cavite West Point College · 2018 — 2019
  Planned, prepared, and delivered lessons. Encouraged participation from students in lessons and school-related activities. Engaged in professional development and collaborated with parents and other professionals to support educational welfare.

• On-the-Job Training in Data Entry

  null · 2017 — 2018
  Participated in data entry training, focusing on the accuracy of data input and effective record management.

• Customer Service Representative

  [24]7.ai Customer Philippines, Inc.
  Interacted with customers, addressing inquiries and delivering quality service while adhering to best practices.

• Bachelor of Secondary Education (BSE)

  WESTERN COLLEGE INC. · 2015 — 2018
• Multimedia Information Technology (MIT)

  DATACOM- INSTITUTE OF COMPUTER TECHNOLOGY · 2008 — 2013