Nina R.

Niña C. is a dedicated Industrial Engineering student at the Polytechnic University of the Philippines, excelling academically as a President's List achiever. She combines her academic foundation with hands-on experience as a Customer Service Representative in dynamic environments such as Outsmart and Allianz. With a track record in handling over 50 daily interactions and achieving approximately 85% first-contact resolution, she has honed skills in maintaining CRM systems and processing customer inquiries and complaints efficiently. Niña has further diversified her experience as a Liaison Officer for the SEA Games Philippines, where she adeptly coordinated communications and logistics, ensuring seamless event operations. Additionally, her role as a Cashier at Jollibee has equipped her with front-line service skills, including accurate order processing and cash handling. Her industrial engineering studies focus on lean principles, time-and-motion studies, and continuous improvement, providing a robust foundation for future roles in the manufacturing industry.