Ninna F.
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About
Ninna F. is an aspiring professional in the hospitality and tourism industry, having completed a Bachelor of Science in Tourism Management from STI College of General Santos City. Her practical experience includes a hands-on role at the East Asia Royale Hotel as a Front Desk Associate, where she adeptly managed front office operations such as check-in/check-out, reservations, and guest inquiries, proving her proficiency in good customer service and adaptability. Ninna has also enhanced her industry knowledge through seminars and training, including a certification in Amadeus Reservation Fundamentals and participation in an Accommodation Operation and Management seminar. Her dedication to providing a welcoming and professional guest experience, combined with her ability to work under pressure, positions her as a valuable asset in the hospitality sector. Ninna's multi-faceted expertise is further complemented by her effective communication skills and capability for multitasking, ensuring her readiness for dynamic environments.
Experience
Front Desk Associate
East Asia Royale Hotel · 2026 — 2026Supported front office operations, managing check-in, check-out, and reservations. Addressed guest inquiries and concerns professionally through managed calls. Handled room key cards and issued receipts. Created daily reports and prepared guest materials, including breakfast coupons. Worked alongside team members and other departments to facilitate stellar service and ensure a welcoming guest experience.
Skills & Expertise
Education
- Bachelor of Science in Tourism ManagementSTI College of General Santos City · 2023 — 2026
- Senior High School Humanities and Social SciencesUniversity of the East Manila · 2018 — 2021
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