Niranjana
Mid-Level Insurance Operations Specialist
Open to offersNew to PlatformAbout
Niranjana P. is an experienced professional specializing in Insurance Operations and Business Operations, with nearly a decade dedicated to the insurance broking sector. She has a robust background in firms such as Pioneer Insurance Brokers Pvt Ltd and Stenhouse Insurance Brokers Pvt Ltd, where she held the position of Senior Executive. Her expertise encompasses reconciliation and financial reporting, along with proficiency in policy administration and customer service. At Stenhouse, she managed motor line policies and executed complex financial transactions with precision using SAIBA software. In addition, Niranjana led teams at Target Soft and Zealous Services, enhancing team performance and customer service delivery. Her educational foundation includes a BE in Electronics and Communication Engineering from Hindusthan College of Engineering and Technology. Proficient in tools like Microsoft Excel and Outlook, Niranjana continues to deliver operational excellence in insurance and business domains.
Experience
Senior Executive
Pioneer insurance brokers pvt ltd · 2024 — 2026Managed the balancing and reconciliation of multiple cases and suspense accounts. Performed SAIBA entries and collected monthly statements from insurers via email. Maintained financial reports and statements.Senior Executive
Stenhouse insurance brokers Pvt Ltd · 2020 — 2024Oversaw the motor line of business, including Two Wheeler, private car, commercial vehicles, goods carrying vehicles, and machinery policies. Created quotes and conducted SAIBA entries for motor-related transactions. Ensured reconciliation of various cases and suspense accounts while collecting monthly statements from insurers through mail and in-person visits. Maintained adjusting entries and monthly balances in SAIBA and monitored both renewals and new business policies.Team Leader
Target softGuided team members in customer service techniques and communicated clear expectations and sales targets to achieve results. Applied product knowledge through learning and reference.Team Leader
Zealous ServicesFostered professional relationships within the team to resolve issues and conflicts efficiently. Executed new working processes for continuous improvements while coaching team members in customer service techniques. Clearly communicated expectations and goals for sales achievement and utilized product knowledge.Customer Relationship Officer
Just dialAddressed customer inquiries comprehensively and professionally. Ensured a superior customer experience by resolving issues with empathy and efficiency.Customer Support Executive
V care tricologyEducated customers about the brand to generate enthusiasm for the company’s mission. Provided ongoing services concerning products and service data, and responded to customer calls promptly and appropriately.
Skills & Expertise
Education
- Bachelor of Engineering in ECEHindusthan college of engineering and technology · — — 2013
- Higher Secondary CertificateSt Joseph's Girls Higher Secondary School · — — 2009
- Secondary School Leaving CertificateM. M. High School · — — 2007
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