nishal R.
Mid-Level IT Support and Logistics Supervisor
Open to offersNew to PlatformAbout
Nishal R. is a seasoned professional with extensive experience in IT/Systems, Fintech, and Warehousing & Import/Export industries. As a Logistics Supervisor at Thunderbolt Solution since June 2021, he oversees complex operations, including stock import/export and procurement, ensuring seamless supply chain management and customer satisfaction. Previously, Nishal excelled as a Helpdesk, Systems & Project Manager at Virtual Payment Solution (part of the Celcom Group), where he supported the telecoms and fintech sectors by managing second-level support and executing severe functionality testing of service-based solutions. His expertise in deploying and maintaining SQL databases and monitoring data backups underscores his role in enhancing operational efficiency. Nishal began his career in IT desktop support and consistently demonstrated an aptitude for team leadership and client-focused solutions. His certifications include MTA Database Fundamentals and IT Technical Support (A+, N+, M.C.S.E), formulating a robust foundation for his success in technical roles.
Experience
Logistics Supervisor
Thunderbolt Solution · 2021 — PresentManaged stock import and export with overseas suppliers and national customers. Handled purchasing and booking of goods from local and international suppliers while overseeing procurement and supply chain processes. Ensured daily dispatch of stock items and invoiced customers and technicians. Assisted with sales, account, and customer-related queries, resolving departmental and customer issues. Ensured timely closure of import files for accounts department payment and updated executives on incoming shipments. Instructed delivery routes and supervised the department.Helpdesk, Systems & Project Manager
Virtual Payment Solution (Telecoms & Fintech) - (Celcom Group) · 2018 — 2021Provided second-level support both internally and externally. Led core and functionality testing for all service-based solutions, deploying builds to testing and production platforms. Developed and tested according to API/SOW, maintaining SQL databases, scripts, and jobs while overseeing data extraction. Created databases, backups, and archiving jobs, and generated reports and exports to automate processes. Supported VIP customer transactions daily, ensuring high customer satisfaction while managing customer accounts. Collaborated with the development team on technical queries and provided training to new customers and staff.Helpdesk Supervisor
Virtual Payment Solution (Celcom Group) · 2013 — 2018Handled inbound calls to provide technical support, performing basic testing on company service-based solutions. Escalated issues to second-level support when necessary and logged customer queries through helpdesk software. Delivered top-level customer service while supervising department tasks and ensuring completion. Provided training to new customers and staff, maintaining high customer satisfaction across all accounts.IT Desktop Supervisor
Reef Computers / BCX – Anglo Platinum Project · 2013 — 2013Conducted PC backups and new installations of Windows. Handled software installations as required by the company.IT Technician (Desktop Support)
Tactical Software Systems Managed Services – TSSMS (DOJCD Project) · 2011 — 2011Performed PC backups and new Windows installations, including re-installations and restorations. Managed software installations and supervised on-site staff.IT Technician (Desktop Support)
Segcom Systems · 2010 — 2011Executed PC backups, new installations of Windows, and restorations. Provided desktop support as required.
Skills & Expertise
Education
- National Senior CertificateArena Park Secondary
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