NKWANA P.
Mid-Level Administrative Specialist
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Purcy N. is a dynamic administrative specialist currently serving as a Reception Administrator at Mediclinic Limpopo since 2015. In her role, she expertly manages patient admissions, financial controls, and documentation while upholding strict confidentiality protocols. Her proficiency in the AS400 system and Microsoft Office software underpins her capability in handling patient administration policies effectively within the private healthcare environment. Previously, as a Practice Manager at Dr. Maringa Practice, an ENT specialist clinic, she optimized practice operations by managing patient records, scheduling appointments, and leading a team of support staff to maintain high patient satisfaction. Her earlier experience as a Secretary at Lebea and Associates Attorney fortified her skills in professional communication and document management. Purcy holds a National Diploma in Management Assistance from Letaba TVET College, complementing her extensive administrative expertise in diverse medical and legal settings.
Experience
Reception Administrator
Mediclinic Limpopo · 2015 — PresentManaged the pre-admission process for patients, allocated clinical codes in accordance with the Patient Administration System Manual, and communicated necessary documentation and financial information. Coordinated patient admissions, took into account individual needs, and handled bed changes, financial control, and documentation for discharged patients. Monitored outstanding amounts for blacklisted patients and ensured compliance with admission procedures. Maintained the Patient Administration policies and procedures, applied relevant medical codes in a private healthcare setting, and processed Workman's Compensation claims. Regularly updated office procedures documentation to reflect best practices and maintained strict confidentiality when handling sensitive information.Practice Manager
DR Maringa Practice (ENT Specialist) · 2013 — 2014Oversaw the management of incoming documents from various hospital departments and registered new patients using the profdoc system. Verified medical aid benefits, managed patient billing using ICD codes, and arranged appointments via telephone. Compiled weekly and monthly statistics for the doctor while handling all reception tasks, including copying, answering calls, faxing, and emailing. Supervised practice operations to enhance appointment scheduling, managed patient records, and billing functions, and developed relationships with patients to ensure high satisfaction levels.Secretary
Lebea and Associates Attorney · 2012 — 2012Implemented administrative procedures to monitor daily tasks of staff and managed communication through telephone and mail. Prepared client statements and managed documentation for legal cases, including photocopying and liaising with clients. Scheduled appointments for clients, managed the director's diary, and maintained confidentiality while handling sensitive personnel and financial information. Oversaw office operations, including record keeping and banking, and ensured adherence to industrial relations procedures.Administrator (Internship)
Letaba TVET COLLEGE · 2010 — 2011Assisted with student registration and prepared internal examination documents. Handled communications, managed examination logistics, and supported the academic team as an intern in various courses. Maintained office inventory, ensured adequate supplies, and documented company policies for staff reference.
Skills & Expertise
Education
- National Diploma in Management Assistant, Communication, Computer Practice, Office Practice Information processingLetaba TVET College · — — 2011
- Grade 12 in English, Sepedi, Afrikaans, Business Economics, Mercantile LawMasalanabo High School · — — 2004
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