Noel C.

Noel C. is a results-driven leader with over 15 years of experience in the BPO and customer service industries. With a proven track record in team leadership and account management, he excels in guiding hybrid teams to meet performance targets and enhance service quality. His career highlights include roles at Sutherland Global Services, TATA Consultancy Services, and Eperformax Contact Center & BPO. As a Team Leader, he implemented performance improvement initiatives, conducted coaching sessions, and managed KPI-driven team operations to ensure compliance with service-level agreements. Noel's expertise in CRM platforms like Salesforce and his proficiency in data management underscore his technical acumen. Additionally, his experience in managing client communications across global accounts demonstrates his capability in fostering strong partner relationships. Noel's education from Grace Harbor College complements his technical and operational leadership, making him a versatile asset in virtual and hybrid environments.