Noel N.
Junior IT Support Specialist
Open to offersNew to PlatformAbout
Noel N. is a dedicated Information Technology graduate from Cavite State University, demonstrating a robust set of skills and experiences in the realm of IT and administrative support. Currently serving as a Recruitment Officer and Social Media Manager for a Hong Kong-based agency, Noel excels in managing applicant communications through platforms like Facebook and WhatsApp, while also handling document screening and data entry using Microsoft Excel and Google Sheets. His role further encompasses creating engaging social media content across Facebook, TikTok, Instagram, and YouTube. Previously, as an IT Support professional, he performed technical troubleshooting and maintenance, ensuring smooth computer operations within the agency. Noel’s expertise also spans live chat moderation, customer communication, and administrative functions, emphasizing his proficiency in tasks such as inbox management and maintaining positive client interactions.
Experience
Recruitment Officer / Social Media Manager / IT Support
Sunlight Employment Agency · 2022 — 2025Interacted with applicants, addressing inquiries and providing application updates through Facebook, WhatsApp, and email. Conducted applicant screening, collected documents, and documented applicant details in company records and Excel sheets. Maintained and organized applicant data and reports. Handled administrative duties, including managing the inbox and calendar, along with conducting necessary follow-ups. Developed and published social media content across Facebook, TikTok, Instagram, and YouTube. Executed maintenance, annual cleaning, and troubleshooting for staff computers.Live Chat Moderator
nullAddressed customer inquiries via live chat platforms in a professional and timely manner. Oversaw chats and interactions to ensure a positive user experience. Assisted users with various concerns, questions, and account issues, escalating complex matters to relevant departments when required. Managed multiple live conversations while upholding professionalism.IT Staff
nullDelivered technical support for computer hardware, software, and network concerns. Installed, configured, and maintained computer systems and peripherals. Troubleshot system issues and connectivity challenges to reduce downtime. Conducted routine maintenance and updates for computer systems and supported basic network setups and system configurations.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologyCavite State University · 2020 — 2025
- Senior High School – With HonorsAsia Source iCollege · 2017 — 2019
- Junior High School – With HonorsWestern Bicutan National High School · 2013 — 2017
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