Noemi E.

Noemi E. C. is a skilled Call Center Representative with a diverse background in customer service. With experience at Genpact, Noemi has honed her skills in managing overdue vehicle financing accounts through inbound and outbound calls, handling collections, and negotiating repayment plans. Her expertise extends to resolving disputes and chargebacks, where she analyzes fraud, manages chargeback lifecycles, and ensures compliance with card network rules. Additionally, as a Real Time Analyst WFM, she closely monitored call center performance metrics to align staffing with demand. Prior to her tenure at Genpact, Noemi contributed to customer care at Executive Optical, assisting patients with eye check-ups, verifying information, and advising clients. Her retail experience as a cashier at Chowking showcased her strong communication skills, proficiency in POS systems, and ability to manage customer transactions efficiently. Noemi’s commitment to improving her skill set is evident from her participation in English proficiency training for customer service. Her computer literacy, dedication to customer service, and ability to create positive experiences make her a valuable asset to any team.