Noemi S.
Mid-Level Customer Service Specialist
Open to offersNew to PlatformAbout
Noemi D. is a seasoned Customer Service & Hospitality Professional based in Malolos, Bulacan, with over five years of experience in the BPO industry and hotel operations. Currently, as a Customer Service Representative at Peak Support Global LLC in Taguig City, she specializes in providing non-accident roadside assistance such as coordinating dispatch for flat tires and fuel delivery. Previously, at Concentrix in Angeles City, Pampanga, she excelled in supporting prepaid wireless customers, delivering solutions for billing and troubleshooting while identifying upselling opportunities. Her career began at Kabaleyan Cove Resort, where she honed her skills in Front Desk Operations, handling guest services and event reservations. Notably, Noemi instructs the next generation of hospitality professionals at the University of Luzon, augmenting her practical experience with academic guidance.
Experience
Customer Service Representative
Peak Support Global LLC · 2023 — PresentProvide non-accident roadside assistance support, including flat tires, dead batteries, lockouts, fuel delivery, and towing while managing inbound calls and coordinating dispatch with service providers. Engage in empathetic communication during high-stress situations, ensuring accurate documentation and case resolution throughout the process.Customer Service Representative
Concentrix · 2021 — 2023Assist prepaid wireless customers with activations, billing inquiries, upgrades, and troubleshooting. Clearly explain charges and resolve disputes while adhering to data privacy compliance in CRM documentation. Identify upselling opportunities and consistently meet key performance metrics.Front Desk Clerk
Kabaleyan Cove Resort · 2017 — 2021Oversee guest check-ins and check-outs, as well as manage reservations and payments. Coordinate with housekeeping and operations to ensure smooth daily activities, while maintaining accurate records and adhering to company standards.Events Reservation Personnel
Dagupan Village Hotel · 2015 — 2016Facilitate event bookings from initial inquiry through to completion. Prepare contracts, secure deposits, and maintain reservation records while conducting site tours and managing client communications.Instructor – Hotel & Restaurant Management
University of Luzon · 2013 — 2014Develop lesson plans and instructional materials while conducting classroom discussions and student assessments. Provide guidance to students regarding hospitality industry standards and practices.
Skills & Expertise
Education
- Bachelor of Science in Hotel and Restaurant ManagementUniversity of Luzon · 2009 — 2013
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