Nomakha S.

Nomakha M. is a seasoned professional with over a decade of experience in customer service and credit analysis, specializing in debt collection and credit risk assessment. Having worked in both the financial and health services sectors, Nomakha has demonstrated a proven track record in reducing delinquent accounts and improving customer satisfaction while ensuring compliance with banking regulations. At Eastonberry Attorneys, as a Debt Collection Agent, she successfully reduced delinquent accounts by 15% and improved recovery rates by 20% through effective negotiation strategies. Previously, at Nedbank, she excelled as a Credit Analyst by completing credit risk assessments for portfolios worth over R50 million, thus reducing defaults by 10%. Nomakha's strong communication skills were pivotal in her role as a Contact Center Support Analyst, where she consistently achieved a 90% first-call resolution rate. Her tenure at Health Systems Trust allowed her to impact over 1,000 clients annually through health education and community outreach. Nomakha's commitment to professional excellence is further highlighted by her ability to resolve 98% of documentation issues, contributing significantly to compliance and client retention.