Nombuso Z.

Nombuso Z. is a detail-oriented and resourceful Administrative Professional based in Sandton, Gauteng, South Africa. With extensive experience in office administration, data entry, and remote operations, she excels in providing high-quality technical customer support and managing high-volume client queries. Her expertise includes streamlining workflows and maintaining accurate records using Microsoft Office and CRM platforms. In her role as a Customer Services Expert at Concentrix, she delivered exceptional customer support across multi-channel platforms, maintaining strict SLA compliance and collaborating with technical teams to improve service resolution rates. At Wendywood High School, she performed critical data capturing and analysis to support academic operations. Her tenure as a Senior Associate at WNS further honed her skills in managing customer inquiries and leveraging CRM software to enhance client interactions. Nombuso is proficient in using tools such as Microsoft Office, Google Workspace, and Zoom, and she is skilled in Canva design for creating business collaterals. Her qualifications include an NQF Level 4 in IT - Technical Support and Office Administration.