Nomfundo N.
Junior Call Centre Agent
Open to offersNew to PlatformAbout
Nomfundo N. is a dedicated professional based in Soweto, Gauteng, specializing in the call center industry with a strong foundation in administrative support roles. She has demonstrated her excellence at MERCHANTS, assisting DoorDash drivers in Johannesburg by handling delivery issues, account updates, and earnings inquiries with precision through various communication channels. Nomfundo has a proven track record of handling escalated calls and exceeding performance metrics, indicative of her capabilities in conflict resolution and customer satisfaction. Her tenure at INTELLIBPO involved meticulous management and retrieval of international medical records, ensuring efficient order processing and customer database management. Nomfundo also brings a robust background in CRM software and multi-line phone systems. She holds a CompTIA A+ & N+ certification and is pursuing her Bachelor of Arts in Politics, Philosophy, and Economics at UNISA, continually honing her skills to contribute effectively to organizational success.
Experience
Call Centre Agent
MERCHANTS (DOORDASH) · 2023 — 2025Provided support to drivers regarding deliveries, account updates, and earnings through various communication channels, including chats, calls, and emails. Addressed escalated calls skillfully, ensuring effective resolution of complex issues while maintaining client satisfaction. Built client trust by accurately responding to concerns and delivering suitable resolutions. Engaged in ongoing training to stay informed about company policies and product knowledge.Call Centre Agent
INTELLIBPO (PARAMEDS) · 2022 — 2023Oversaw the retrieval of medical records for international clients, ensuring services were delivered accurately and on time. Managed inbound and outbound communication with medical facilities to collect necessary records. Carried out administrative tasks associated with record retrieval, which included precise record-keeping and data entry. Processed payments related to medical record requests and maintained follow-up communication via email to secure requested records.Call Centre Quality Assurance
I-TALK FINANCIAL SERVICES · 2021 — 2021Reviewed call recordings thoroughly and analyzed key performance indicators to identify areas for improvement. Implemented quality assurance procedures and provided constructive feedback to agents. Demonstrated self-motivation and a strong sense of personal responsibility, while enhancing communication skills through regular interactions.
Skills & Expertise
Education
- Bachelor of Arts: Politics Philosophy EconomicsUNISA · — — 2026
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