Nontobeko N.

Nontobeko N. is an experienced Customer Service Advisor with a background in diverse industry campaigns including energy, e-commerce, and telecommunications. At Nutun CX, Nontobeko contributed significantly to the UK energy campaign by managing gas and electric meter readings as well as debt collection. Moving to Concentrix, she handled complex customer inquiries related to Amazon online purchases, adeptly resolving issues with orders that were delayed or missing. Further enriching her customer service expertise, she worked with Ignition CX on DSI phone services, executing tasks related to network upgrades, sim connections, and migrations. Her work also spanned policy management, including validation, cancellation, and renewal. A problem solver with outstanding active listening abilities, Nontobeko leverages her strong communication skills to enhance customer satisfaction. She holds a High Certificate in Criminal Justice from the University of South Africa, complemented by her matriculation from Inanda Newtow Comprehensive High School.