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Norie J. from Philippines

Norie J.

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Norie Joy P. is a seasoned Customer Service and Administrative Support professional with over seven years of experience in supporting Fortune 500 companies and global clients in fast-paced BPO environments. She has excelled in roles such as a Conference Call Specialist at Teleperformance Philippines for the Verizon Business Account, where she coordinated conferencing services and managed customer inquiries. At Convergys Philippines, she contributed as an Outbound Collections Call Representative for Barclays Credit Card (UK), honing her skills in negotiation and customer care. Recently, as a Medical Virtual Assistant Apprentice in the Surge Freelancing Marketplace, she deepened her expertise in medical documentation and gained proficiency in HIPAA-compliant workflows. With certifications in Medical Virtual Assistance and HIPAA Compliance, she is adept at appointment scheduling, CRM management, and healthcare administrative tasks. Her academic background includes a Bachelor of Theology and an Associate in Office Administration, further solidifying her multifaceted capabilities.

Experience

  • Medical Virtual Assistant Apprentice

    Surge Freelancing Marketplace Apprenticeship Program · 2026 — 2026
    Managed scheduling of appointments, followed up with patients, and organized calendar tasks. Prepared SOAP notes and patient intake forms, ensuring both accuracy and confidentiality. Undertook medical transcription, verified insurance details, and completed CMS-1500 claim form tasks to assist with healthcare administrative processes.

  • Home-Based ESL Tutor

    Native Camp Inc. · 2020 — Present
    Conducted individualized online classes for international students, focusing on building rapport and maintaining student engagement. Oversaw class scheduling, documented lesson plans, and managed student records within a remote working framework. Employed strong communication, customer service, and problem-solving abilities to cater to various learner requirements.

  • Conference Call Specialist

    Teleperformance Philippines · 2011 — 2015
    Provided support to Fortune 500 companies and global enterprise clients through phone, email, and chat in a high-volume BPO setting. Coordinated conference reservations, scheduled meetings, and managed participant access while keeping accurate customer records. Facilitated live conference calls, addressed customer and technical inquiries, and ensured effective meeting operations. Documented customer requests utilizing Microsoft Excel and proprietary Verizon systems while safeguarding confidential information.

  • Outbound Collections Call Representative

    Convergys Philippines · 2009 — 2011
    Engaged customers concerning account balances and payment options while delivering compassionate customer service. Maintained comprehensive customer records and accurately documented account interactions. Utilized active listening, negotiation, and conflict resolution techniques to ensure favorable customer outcomes while upholding professionalism.

Skills & Expertise

HealthcareCustomer ServiceData Entry SpecialistCustomer Service and Admin Support

Education

  • Bachelor of Theology
    New Light International Seminary and Missions Center Inc. · — — 2019
  • Associate in Office Administration
    Notre Dame of Marbel University · — — 2008

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