Nothando Z.
Junior Service Desk Technician
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About
Nothando Z. is a highly skilled professional in the field of Information Technology, possessing rich experience in IT support and customer service. Currently pursuing a role as a Service Desk Technician, Nothando utilizes her proficiency in troubleshooting, system updates, and user training to handle complex technical issues while maintaining high levels of customer satisfaction. Her experience includes a position at MSC Cruise Ship in a customer-focused role within the dining service, where she ensured health standards compliance, alongside technical roles as an Installation Technician at Vectorsoft and a Software Development Intern at XYZ Tech Solution, where she honed skills in network infrastructure and system installation. Her educational background includes a Diploma in Information Technology from Richfield Graduate Institute of Technology, complemented by certifications in crucial areas like Elementary First Aid and Security Awareness, showcasing her comprehensive capability to contribute effectively within IT environments.
Experience
Dining Service
MSC Cruise Ship · 2023 — PresentGreeted guests and took drink and food orders. Maintained attentiveness to guests' needs while delivering food from the kitchen, ensuring orders were accurate and well-presented. Adhered to health code standards regarding food handling and executed shift duties such as clearing tables and managing service supplies.Installation Technician
Vectorsoft · 2020 — 2022Maintained tools and equipment for optimal performance and documented tasks during service appointments. Created customer invoices and provided both written and verbal instructions for operating alarm systems and other equipment. Conducted functionality testing post-installation.Internship (software development intern)
XZY tech solution internship company program · 2018 — 2020Deployed IT solutions to resolve issues and designed computer-based systems. Identified user technology needs and contributed to the development and testing of a client project using Python and Django in collaboration with a team.
Skills & Expertise
Education
- Diploma in information technologyRichfield Graduated Institute Of Technology · 2018 — 2020
- National Senior CertificatePrince Tokotoko High School
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