Novelle D.
Mid-Level Membership Specialist
Open to offersNew to PlatformAbout
Novelle C., currently serving as a Membership Specialist and Front Desk Officer at Gold’s Gym Baseline in Cebu City since October 2019, expertly manages high-volume front desk operations, ensuring a professional and welcoming experience for both local and international clients. With seven years of experience in customer-interfacing roles, Novelle excels in resolving complex member inquiries and maintaining high satisfaction rates. Skilled in Customer Relationship Management and conflict resolution, Novelle utilizes tools like Xero for financial accuracy, including membership invoicing and reconciliation tasks. Proven proficiency in Sales & Lead Generation is demonstrated through consistent achievement of monthly revenue targets via active engagement in promoting memberships and fitness services. Novelle is also competent in managing administrative tasks, utilizing CRM systems to handle check-in, class reservations, and facility updates. Graduating with a Bachelor of Science in Hospitality Management from Cebu Technological University in 2019, Novelle has developed a comprehensive skill set, enriched by relevant training such as Customer Service 101 and Effective Communication.
Why hire me
Employers should hire me because I combine over seven years of front-line customer engagement experience with a strong track record in outbound lead outreach and sales conversion. In my recent role at Gold's Gym Baseline Cebu, I conducted targeted prospecting calls, resolved complex client inquiries, and consistently exceeded monthly revenue targets. My core strengths include active listening, persuasive communication, and objection handling, allowing me to build instant rapport with prospects and guide them toward scheduled appointments. I am highly skilled in CRM platforms like Rezerv, alongside Xero, Google Workspace, and MS Office, ensuring accurate lead tracking and smooth data management. I am a resilient, target-driven team player focused on growing sales pipelines.
Experience
Membership Specialist and Front Desk Officer
GOLD’S GYM BASELINE CEBU · 2019 — 2026Managed high-volume front desk operations, ensuring a professional and welcoming environment for local and international clients. Handled and resolved complex member inquiries and complaints, maintaining satisfaction and retention. Utilized Xero for membership invoicing and financial record tracking, ensuring accuracy in accounts receivable. Operated Point of Sale systems for secure transaction processing. Conducted proactive outbound calls to promote memberships and fitness services, regularly exceeding revenue targets. Oversaw the billing process, performing cash reconciliation and maintaining digital customer records with complete accuracy. Managed class reservations, gym facility updates, and check-in/out processes using CRM systems. Demonstrated expertise in conflict resolution and active listeningOn The Job Training-Events and Banquet
WATERFRONT HOTEL AND CASINO · 2018 — 2018Participated in training focusing on event coordination and banquet services within the hospitality industry.
Skills & Expertise
Education
- Bachelor of Science in Hospitality ManagementCebu Technological University · — — 2019
Interested in this professional?
Sign in as an employer to save this profile or invite Novelle D. to a job.
Sign in as an employer