Novie A.
Mid-Level Customer Experience and Lead Generation Specialist
Open to offersNew to PlatformAbout
Novie Ann Q. M. is a seasoned Customer Experience and Lead Generation Specialist with over nine years of professional experience in driving revenue growth and enhancing account retention. Equipped with expertise in B2B outbound lead generation, Novie Ann is adept at tailoring technical solutions to meet specific business needs. Her extensive background in customer service is particularly notable in the high-pressure telecommunications industry, where she has excelled in de-escalation and client loyalty initiatives while working for companies such as Transcom Worldwide Inc. and PANASIATIC Solutions Call Centers Inc. With a proven track record of managing billing inquiries and ensuring customer satisfaction at RMS Collect Phils Inc., Novie Ann has also demonstrated her capability as a Customer Support Representative and in roles like Executive Assistant, Data Entry Specialist, and Appointment Setter. Her strong problem-solving skills have been enhanced by proficient use of CRM tools and communication strategies.
Experience
Customer Service Representative
Transcom Worldwide Inc. · 2024 — 2026Delivered outstanding customer service to USA telecommunications subscribers while effectively managing inquiries and concerns. Addressed high-stress situations with professionalism, resolving disputes empathetically and educating customers on product features and service plans.Messaging Department
Avas Flowers · 2026 — 2026Ensured florist inquiries were addressed effectively through timely communication via CRM. Managed communications while working remotely, demonstrating self-motivation and organization during seasonal employment.Lead Generator - Outbound/Cold Caller
Merchant Service Center · 2023 — 2024Conducted research to identify potential clients, generating high-quality leads through various online platforms. Achieved consistent results by setting attainable goals and developing resilience in challenging sales conditions.Customer Service Representative
RMS Collect Phils Inc - IQOR · 2020 — 2023Managed billing inquiries effectively by explaining charges and processing payments, ensuring customer account accuracy. Addressed product and service requests while utilizing CRM platforms to enhance customer interactions and set appointments.Customer Service Representative
Panasiatic Solutions Call Centers Inc. · 2016 — 2020Handled customer complaints with empathy, maintaining professionalism in high-pressure situations. Processed refunds and service adjustments accurately and kept detailed records of customer interactions, collaborating with internal teams to address complex issues.
Skills & Expertise
Education
- BS Industrial Technology Major in Computer in TechnologyCarlos Hilado Memorial State College Binalbagan Campus · — — 2020
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