Olamide O.
Senior Customer Support Specialist
Open to offersNew to PlatformAbout
Olamide O. is a dedicated Customer Support Specialist and administrative professional with over six years of experience in managing and supporting business operations. She has a proven track record in handling extensive customer interactions through various channels, including phone, email, and social media, achieving customer satisfaction scores of 85–92%. Her expertise spans across CRM systems such as Zendesk and Salesforce, where she has documented interactions and ensured data integrity. In her recent role at Cowrywise, Olamide managed 60–80 inquiries daily, enhancing customer engagement and streamlining communication processes. Previously, at Multichoice Group, she excelled in resolving complex issues swiftly and maintained high service standards. Her tenure at L&L Skincare involved promoting sales through effective customer communication and efficient order processing. She holds a BSc in Mass Communication from Lagos State University and is currently pursuing an MSc in Occupational Health and Safety at Universidade do Algarve. Proficient in tools like Google Workspace and Microsoft Office Suite, Olamide is adept at multitasking and delivering accurate administrative support.
Experience
CUSTOMER SUPPORT SPECIALIST
COWRYWISE · 2023 — PresentManaged 60–80 customer inquiries daily through email and social media, providing timely and professional responses that aligned with brand standards. Oversaw content scheduling and publishing across 3–5 social media platforms to enhance customer engagement. Coordinated follow-ups via email and provided administrative support, ensuring all inquiries were acknowledged and addressed. Kept accurate records of over 500 monthly customer interactions using CRM systems to maintain data integrity. Compiled reports and organized campaign data for internal reviews, assisting leadership with insights for decision-making. Worked collaboratively with marketing and operations to optimize daily workflows. Carried out data entry and administrative tasks with diligence across various projects. Enhanced customer satisfaction by offering empathetic and solution-oriented support through all communication channels.CUSTOMER SERVICE REPRESENTATIVE
MULTICHOICE GROUP · 2021 — 2023Handled 80–120 customer interactions daily through phone, email, and live chat, effectively addressing high-volume service demands. Resolved inquiries related to billing, accounts, technical issues, and services, achieving a first-contact resolution rate of 80–95%. Reached customer satisfaction scores of 85–92% by delivering empathetic and professional support. Documented interactions and case updates accurately using Zendesk and Salesforce CRM systems. Identified complex issues for escalation to appropriate departments, minimizing service delays. Followed up on open cases promptly to ensure customers received clear resolutions. Demonstrated strong communication skills under pressure while maintaining performance in a fast-paced setting. Supported daily administrative tasks alongside customer service operations, consistently meeting service standards.CUSTOMER SERVICE SALES REPRESENTATIVE
L&L SKINCARE · 2019 — 2021Addressed 30–50 customer inquiries daily through phone, email, and social media, providing prompt and professional responses that facilitated sales conversions. Developed and sustained strong relationships with over 100 customers through personalized follow-ups and tailored assistance, promoting loyalty and repeat business. Accurately processed customer orders and maintained detailed records, ensuring efficiency in administrative tasks across a growing product line. Resolved customer complaints swiftly to transform negative experiences into positive resolutions, thereby upholding brand reputation. Ensured seamless communication across various channels for consistent messaging and a unified brand experience. Collaborated with team members to manage order fulfillment, inventory updates, and daily operations, contributing to smooth workflow. Maintained well-organized customer information and sales records using digital tools, aiding data-driven decision-making and operational efficiency.
Skills & Expertise
Education
- MSc in Occupational Health and SafetyUniversidade do Algarve · 2025 — Present
- BSc in Mass CommunicationLagos State University · 2016 — 2021
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