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Oltion N. — Mid-Level Remote Operations Agent from Albania

Oltion N.

Mid-Level Remote Operations Agent

Albania 3-6 years
Open to offersNew to Platform
Languages
EnglishItalian
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About

Oltion N. is a highly disciplined professional adept at managing demanding work environments and handling multiple roles simultaneously. Proficient in data processing and system management, he has gained significant experience in the airline and e-commerce industries during his tenure with Teleperformance Albania and AT Consulting. As a Remote Operations Agent, he expertly manages booking systems for Lufthansa and Swiss Air, ensuring real-time issue resolution and high-pressure performance. Previously, as a Post Sale Operations Agent, Oltion provided essential data entry and post-sales services for major European e-commerce platforms like Subito.it and Leroy Merlin. His proficiency in managing daily office tasks and communication was honed as an Office Assistant at Illyrian Development. Fluent in Albanian, with good command of English and Italian, Oltion is passionate about technology and online business, continually seeking avenues for personal growth and development.

Experience

  • Post Sale operations agent (data entry clerk)

    AT consulting · 2015 — 2025
    Handled various roles concurrently, dedicating up to 12 hours a day to manage all post-sale operations for e-commerce platforms such as subito.it, eprice.it, and leroymerlin.it. Communicated with clients regarding issues submitted through the website and ensured resolution by the end of the day, adapting quickly to frequently changing systems and workflows while maintaining high performance over extended hours.

  • Remote Operations Agent

    Teleperformance Albania · 2023 — Present
    Simultaneously managed two remote roles while processing and overseeing booking systems and operational data, including PNR and reservations, for Lufthansa and Swiss Air. Engaged with clients to address and resolve issues in real-time, consistently maintaining performance under pressure and adapting swiftly to evolving systems and workflows.

  • Office assistant

    Illyrian development · 2013 — 2014
    Conducted daily office maintenance tasks and produced internal and external documents for services and sales within the company. Managed client communication and recorded all details on invoices post-sale.

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