Oluwabukola F.
Mid-Level Customer Service Specialist
Open to offersNew to PlatformAbout
Oluwabukola F. is an experienced Customer Service Officer with over three years of hands-on expertise supporting businesses in sectors such as e-commerce, social advocacy, virtual assistance, and media. She has managed complex after-sales support and led agent teams at LUVME Hair, optimizing CRM Tools and digital communication platforms to resolve 100+ daily service issues and improve process compliance. At ServicePlus-Connect, Oluwabukola drove geographic market expansion and increased first-contact resolution rates. In her role with Vision Spring Initiatives, she handled social media management for multiple platforms, coordinated projects with international partners, and facilitated stakeholder workshops, enhancing organizational visibility and engagement. Through her roles, she consistently demonstrated adept project coordination, complaint handling, and administrative support, providing measurable impacts in customer satisfaction and operational efficiency across remote and in-person environments in Nigeria and internationally.
Experience
CUSTOMER SERVICE TEAM LEAD
LUVME Hair · 2025 — PresentOversees daily resolution of over 100 customer service emails by addressing returns, compensation, product satisfaction, and fulfillment matters. Leads a team of agents through supervision, coaching, and daily quality assurance checks. Reviews performance and ensures compliance with SOPs by correcting errors and maintaining response quality. Prepares performance reports to inform process improvements, and implements a bonus-linked assessment system based on recurring issues. Handles complex customer cases involving unclear or emotional concerns, delivering policy-aligned resolutions while upholding brand trust.CUSTOMER SERVICE SPECIALIST
ServicePlus-Connect · 2025 — 2025Supported geographic expansion by assisting customers outside Lagos and addressed over 150 service issues to enhance first-contact resolution. Conducted customer follow-ups that contributed to increased positive feedback and service repeat requests.PROJECT AND COMMUNICATION OFFICER
Vision Spring Initiatives · 2022 — 2024Managed social media platforms including Instagram, LinkedIn, Twitter, and Facebook, handling audience interactions and inquiries to boost campaign visibility. Developed text, graphic, and video content to further the organization's mission. Coordinated major projects by collaborating with external partners. Facilitated workshops and training sessions for diverse stakeholders and represented the organization at meetings and advocacy events. Provided capacity building and empowerment training for women and girls on human rights.VIRTUAL ASSISTANT
Remote Skills Hub · 2022 — 2023Handled administrative support for multiple businesses remotely, including managing emails, scheduling appointments, and following up on services. Managed client onboarding and refined communication workflows for improved satisfaction. Produced communication templates and FAQ materials to standardize onboarding and service delivery.CUSTOMER SERVICE PERSONNEL
Everything Dirt Cleaning Service · 2019 — 2021Responded to customer inquiries across calls, WhatsApp, and email, resolving issues predominantly at first contact. Conducted upselling of additional cleaning and maintenance services. Maintained detailed client service histories to tailor service delivery.CUSTOMER SERVICE INTERN
Nigerian Television Authority (NTA) · 2018 — 2019Addressed viewer questions about program schedules and technical complaints. Relayed viewer feedback to the production team to inform content improvements, and compiled and analyzed feedback for weekly reporting to support programming adjustments.
Skills & Expertise
Education
- Bachelor of Arts (B.A.) Theatre and Media ArtsFederal University Oye-Ekiti · 2015 — 2020
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