Oluwabunmi O.
Mid-Level HR Operations Specialist
Open to offersNew to PlatformAbout
Oluwabunmi O. is a seasoned Operations Support Specialist with over 10 years of experience intersecting operations and human resources. Her expertise spans cross-functional coordination and process improvement within digital agencies, e-commerce, and travel industries. Transitioning into human resources, she is currently deepening her HR knowledge as a virtual intern with The GAO Group in the USA and Canada, specializing in recruiting and candidate sourcing using platforms like LinkedIn. At FameCliff Digital PRO, she oversees logistics, manages a team of 10, and ensures project alignment with strategic priorities by tracking monthly budgets and documenting SOPs. Her operational proficiency is further supported by her ability to automate CRM workflows, which enhances data reliability. With educational credentials from the University of Lagos and a current degree progression at the University of the People, Oluwabunmi brings a robust blend of academic and practical expertise to her roles, underscored by key skills in CRM Management, Process Optimization, and Interview Coordination.
Experience
Human Resources Virtual Intern
The GAO Group USA and Canada · 2026 — PresentSource and recruit candidates through targeted outreach on LinkedIn and other platforms, screening resumes to identify qualified applicants. Schedule interviews, manage logistics, and communicate with stakeholders while conducting interviews and assessing candidates. Maintain ongoing communication with candidates via email and LinkedIn to foster engagement and support timely progression in the recruitment process.Live Chat Support Agent
Jumia Nigeria · 2023 — 2023Promptly resolve customer inquiries via live chat, focusing on high customer satisfaction levels while identifying recurring issues to report for process improvement.Operations Support Specialist
FameCliff Digital PRO · 2022 — PresentLead coordination across departments for a team of 10, facilitating project communications to ensure smooth execution. Oversee logistics, track monthly budgets across various campaigns, and document standard operating procedures to enhance workflow efficiency. Automate CRM workflows and maintain data accuracy to create a reliable information source, while developing creative briefs and managing content repositories.Customer Service Specialist
Travelstart Online Travel Operations · 2016 — 2019Generate personal weekly sales revenue through proactive outbound calls regarding travel tickets. Collaborate with management to formulate improvement plans and streamline refund processes while enhancing customer loyalty through personalized service.Customer Service Executive
VConnect.com · 2012 — 2014Provide responsive customer support by ensuring timely resolution of inquiries and executing business verification processes to maintain data integrity. Support reliable reporting through meticulous data entry record keeping.Receptionist / Appointment Setter
Melmoya House of Beauty · 2010 — 2011Manage front-desk operations and coordinate appointment scheduling for staff and clients.
Skills & Expertise
Education
- Bachelor's Degree, Business Administration and ManagementUniversity of the People · — — 2029
- Bachelor of Science, Cell Biology and GeneticsUniversity of Lagos · — — 2015
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