Oluwakorede B.

Manage care coordination processes, which include onboarding clients, conducting assessments, handling pricing, managing invoicing, and planning service delivery. Design staff rota systems for efficient workforce allocation and oversee onboarding for new employees, encompassing training, induction, shadowing, and performance monitoring. Identify staffing gaps and coordinate recruitment to fulfill operational needs. Develop training sessions aimed at enhancing consistency and operational performance for administrative staff. Investigate incidents and client issues, preparing structured reports and suggesting service improvements while maintaining strong client relationships for quality service and issue resolution. Support business growth through client acquisition and service expansion initiatives.

Assist in the delivery of operational and healthcare implementation projects across various client organizations by collaborating with senior consultants and project managers. Actively contribute to the setup and launch of a fertility clinic in Lagos, Nigeria, facilitating project delivery from initiation to operational handover within six months. Manage comprehensive project tracking to ensure documentation and activity monitoring align with project plans. Coordinate implementation tasks such as staff onboarding and training, as well as conducting operational readiness checks for clinical and administrative teams. Support the setup of Electronic Medical Records (EMR) by organizing system demonstrations and user training to promote workflow adoption. Engage in decision-making regarding clinic design and user experience, while participating in recruitment for clinical and administrative staff. Involve in vendor management and operational discussions with consultants and legal teams, as well as supporting training for healthcare workers and related government programmes. Ensure operational readiness through logistics coordination, scheduling, and communication with both internal teams and external stakeholders.

Oversee internal communications, ensuring prompt dissemination of organizational updates. Support recruitment for client-facing roles and manage travel logistics and vendor relations for internal teams and clients. Handle documentation processing, filing tasks, and workflow tracking systems while maintaining vendor relationships.

Serve as the primary point of contact for customers via phone, email, and social media channels, addressing technical issues related to satellite decoder systems and service interruptions. Provide product education and troubleshooting assistance to guide customers effectively, while systematically recording and tracking interactions, issues, and resolutions.