Olwethu W.
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Olwethu W. is an experienced Customer Service Representative who supported the Best Buy campaign at CCI from 2025 to 2026. In this role within the retail and technology sector, Olwethu handled high-volume inbound calls, helping customers with product inquiries, orders, and account support. Demonstrating proficiency in CRM systems and adhering to quality assurance standards, Olwethu consistently achieved monthly KPI targets that included sales goals, quality scores, and efficient call handling times. Responsibilities included resolving complaints and technical issues to maintain high customer satisfaction, updating records accurately, and recommending suitable products or services. Olwethu holds a matric qualification from Kwesethu High School with a focus on Accounting and Business Studies.
Experience
Customer service agent
CCI- Best Buy campaign · 2025 — 2026Managed a high volume of inbound calls, providing assistance with product inquiries, orders, and account support. Recognized customer needs and suggested appropriate products and services. Achieved monthly KPIs, including sales targets and quality scores. Efficiently resolved complaints and technical issues while ensuring high levels of customer satisfaction. Updated customer records accurately using CRM systems and maintained adherence to company policies and quality assurance standards.
Skills & Expertise
Education
- NSC Bachelors DegreeKwesethu High School · 2019 — 2023
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