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Olwethu M. from South Africa

Olwethu M.

South Africa 6+ years
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Languages
English
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About

Olwethu M. has cultivated valuable skills in hospitality and service-oriented roles, showcasing a strong aptitude for managing high-volume inbound leads and building rapid rapport as a Receptionist and Reservations Clerk at Wilderness Beach Hotel. He adeptly handled online bookings utilizing digital systems and CRM-style workflows. His experience extends to Farhills County Hotel, where he was responsible for digital bookings and switchboard operations. At Lilliput Social Cafe and Bar, Olwethu honed his sales and customer service skills, proficiently managing transactions and resolving customer objections. With a background in Information Technology from Southern Cape College, combined with qualifications in problem solving and decision making, Olwethu contributes a blend of technical and interpersonal skills to dynamic business settings.

Experience

  • Receptionist and reservations

    Wilderness beach hotel
    Managed a high volume of inbound leads as the first point of contact, quickly establishing rapport. Handled online bookings utilizing digital systems, calendars, and CRM-style workflows.
  • Receptionist

    Farhills county hotel
    Managed online bookings through digital systems and calendars. Operated the switchboard for incoming calls.
  • Barista

    Lilliput social cafe and bar
    Handled sales transactions and money transfers while providing customer service. Addressed customer objections during service interactions.

Skills & Expertise

Education

  • Information Technology Level 2
    Southern cape college · — — 2014
  • High school
    Pw Botha college · — — 2013

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