Omolola A.
Mid-Level Customer Support Specialist
Open to offersNew to PlatformAbout
Omolola A. is a dedicated Customer Support Specialist with over four years of experience in delivering exceptional client service across various channels including phone, email, chat, and social platforms. Based in Ibadan, Nigeria, with openness to Lagos and remote opportunities, she possesses proven expertise in managing high-volume customer interactions and maintaining robust customer satisfaction through efficient issue resolution. At Affordable Rent to Own, she successfully managed over 50 customer interactions daily, utilizing leading CRM tools such as Zendesk, Convoso, and ReadyMode to streamline processes and track engagements. Her role involved reducing resolution times and enhancing customer experience through diligent follow-ups. Previously at LG Electronics, she excelled in product troubleshooting, after-sales support, and customer retention strategies. Omolola's academic background in Cooperative and Business Management from Olabisi Onabanjo University further underpins her acute business acumen in customer and sales roles.
Experience
Customer Service & Sales Representative
Affordable Rent to Own · 2022 — 2024Handled over 50 customer interactions daily via calls, WhatsApp, and email. Efficiently managed issues and follow-ups, contributing to a reduction in average resolution time. Resolved complaints in a timely manner to maintain high customer satisfaction. Utilized CRM tools such as Convoso and ReadyMode for managing leads and tracking interactions. Followed up with both prospects and existing customers to enhance conversion and retention rates. Provided assistance with onboarding, product inquiries, and payment-related issues while keeping accurate records of customer concerns.Customer Service & Sales Representative
LG Electronics · 2020 — 2022Addressed a significant volume of customer inquiries, ensuring high communication standards and service quality. Handled complaints effectively and provided after-sales support to enhance the customer experience. Assisted with product troubleshooting and made recommendations. Fostered customer retention by building strong relationships. Identified customer needs to support sales efforts through product recommendations and upselling.
Skills & Expertise
Education
- Bachelor of Science (B.Sc.) in Cooperative and Business ManagementOlabisi Onabanjo University · 2010 — 2015
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