ONAKOYA O.
Mid-Level Customer Service Officer
Open to offersNew to PlatformAbout
Olajumoke O. is a dedicated Customer Service & Operations Professional with extensive experience in banking and administrative support. She has honed her skills in fostering positive client relationships and resolving complex inquiries efficiently while working at United Bank for Africa in Nigeria. As a Customer Service Officer, Olajumoke managed comprehensive customer service operations, resolving over 50 inquiries daily across multiple channels. Her efforts significantly enhanced customer retention and service delivery. Previously, as a Teller, she executed numerous banking transactions with precision, ensuring compliance with financial regulations and achieving a high accuracy rate. Olajumoke's career also includes a role at British American Tobacco, where she handled critical administrative functions, improving data reliability and logistics management. Her academic background in Statistics from Ajayi Crowther University and Federal Polytechnic Ilaro complements her practical expertise in Client Relationship Management and Banking Operations.
Experience
Customer Service Officer
United Bank for Africa, Nigeria · 2021 — 2024Oversaw a variety of customer service operations, addressing inquiries and building favorable client relationships to boost service delivery. Handled over 50 customer inquiries daily through phone, email, and in-person interactions while ensuring high satisfaction. Enhanced customer retention by providing timely and accurate information. Improved service efficiency by streamlining communication processes for quick resolution of intricate issues. Worked alongside internal departments to meet specific client requirements.Teller
United Bank for Africa, Nigeria · 2019 — 2021Executed daily banking transactions accurately, ensuring excellent customer service and compliance with financial regulations. Processed more than 100 cash and non-cash transactions each day with complete accuracy, upholding financial integrity. Provided outstanding customer service, often receiving commendations for professionalism in a dynamic environment. Maintained adherence to banking policies and regulations to mitigate operational risks. Collaborated with a team to achieve branch targets and optimize operational workflows.Floor Desk Officer
British American Tobacco, Nigeria · 2015 — 2015Managed important administrative tasks, focusing on efficient record-keeping and data accuracy to support a secure operational environment. Handled over 500 files and databases, ensuring data quality and swift retrieval as needed. Processed substantial amounts of data with precision in various software systems to enhance reliability and accessibility. Coordinated the reception and distribution of packages for more than 30 floor members, improving internal logistics. Enforced security protocols for the safety of all floor members and assets.
Skills & Expertise
Education
- Diploma in StatisticsFederal Polytechnic Ilaro · 2016 — 2018
- Bsc.StatisticsAjayi Crowther University
Interested in this professional?
Sign in as an employer to save this profile or invite ONAKOYA O. to a job.
Sign in as an employer