Oneh Z.

Oneh Z. is a Customer Support Professional with over two years of experience in administrative environments, primarily serving at Angelique Group Pty Ltd. As a first point of contact, she expertly handled customer queries through professional written communication, efficiently resolving issues under strict time constraints. Oneh managed customer concerns related to order amendments, cancellations, and delivery discrepancies, escalating complex technical issues when necessary to senior management. Her strong command of Microsoft Excel and Google Sheets enabled her to track support metrics and deliver detailed status reports for management review. In addition to customer support, Oneh has experience as a Software Developer at Moktech Pty Ltd, where she designed native iOS applications using Swift and supported client onboarding. She holds a BCom in Information Systems and Finance from the University of Kwazulu Natal.