Orgwan E.
Junior Customer Support Specialist
Open to offersNew to PlatformAbout
Orgwan E. is a fluent English-speaking professional based in Cairo, Egypt, with a Bachelor of Dentistry from Ibn Sina University. With one year of experience in the Medicare health insurance industry, Orgwan has honed skills in customer communication, lead qualification, and transferring qualified prospects to licensed agents. In the role of Medicare Transfer Agent from 2024 to 2026, Orgwan interacted with U.S.-based prospects, maintaining professionalism and adherence to compliance while meeting productivity targets. Seeking remote opportunities, Orgwan is well-versed in email communication and administrative support, utilizing tools such as Microsoft Word and Google Docs for efficient workflow management. Native Arabic speaker and fluent in English, Orgwan is prepared for roles involving virtual assistance and customer support in collaborative and remote settings.
Experience
Medicare Transfer Agent
Medicare Health Insurance · 2024 — 2026Engaged with U.S.-based prospects to discuss Medicare-related services. Conducted lead qualification in alignment with company standards and transferred suitable prospects to licensed Medicare agents. Ensured professionalism during customer interactions and adhered to compliance and company protocols throughout communications. Functioned in an environment that emphasized performance and meeting productivity targets.
Skills & Expertise
Education
- Bachelor of Dentistry (BDS)Ibn Sina University · — — 2023
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