Orlando M.
Mid-Level Customer Service and Technical Support Specialist
Open to offersNew to PlatformAbout
Orlando M. is a seasoned Customer Service and Technical Support professional with extensive experience in sales, team leadership, and training. Currently, he serves as a Customer Service and Technical Representative at Results-CX, where he delivers exceptional service and technical assistance, identifying customer concerns and guiding them through troubleshooting procedures. With expertise in tools like Salesforce, MS Office, and Google Analytics, Orlando excels in verbal and written communication. His prior role at Concentrix involved providing technical support for Windows and Office-related issues, ensuring accurate documentation of customer interactions. As a trainer at Techmahindra, he imparted knowledge of sales techniques and product features. With a record of achieving sales targets, Orlando has developed a comprehensive understanding of identifying customer needs and presenting solutions. He holds accolades from the University of Visayas and Don Emilio Osmena Memorial High School.
Experience
Sales Agent
RULLS CELLPHONES AND ACCESSORIES · 2018 — 2029Monitors team performance and supports members in achieving daily goals. Provides coaching and feedback to enhance employee performance. Assists in customer issue resolution and coordinates with management regarding team operations.Customer Service and Technical Representative
RESULTS-CX · 2024 — 2026Provides technical assistance and customer service via various support channels. Identifies and addresses customer concerns with appropriate troubleshooting. Guides users through procedures to resolve technical issues while maintaining quality service standards. Accurately documents customer interactions and resolutions.Windows and Office Technical Support
CONCENTRIX · 2024 — PresentDiagnoses and troubleshoots software and application issues as reported by customers. Supports users through detailed problem-resolution steps and assists with installation and configuration of software. Records customer interactions and troubleshooting outcomes accurately.Outbound Sales Agent
PROWEAVER · 2023 — 2024Conducts outbound calls to promote products or services to prospective customers. Identifies customer needs and offers appropriate solutions. Generates leads while maintaining follow-ups with clients. Addresses inquiries about services and pricing, while maintaining accurate records of sales activities. Delivers training to new and existing staff on processes and supports team members with complex issues.Trainer and Subject Matter Expert
Techmahindra · 2022 — 2023Assists customers in selecting mobile products based on individual needs. Explains product features and promotions while ensuring excellent service throughout the sales process. Addresses customer inquiries and works to meet sales targets.Team Leader
CEBU VIVO MOBILE TECH INC. · 2017 — 2018Leads team efforts to complete tasks and meet performance benchmarks. Supports employee development through guidance and coaching. Addresses customer issues and collaborates with management on operational matters.
Skills & Expertise
Education
- Dean's ListerUniversity of Visayas · 2019 — 2020
- Achiever of the YearDon Emilio Osmena Memorial High School · 2014 — 2015
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