Ornella M.
Junior International Commerce Analyst
Open to offersNew to PlatformAbout
Ornella M. is a dedicated professional with a degree in International Trade from UNIVERSIDAD EMPRESARIAL SIGLO XXI, completed in 2022. She gained substantial experience in international trade and logistics as an intern at Fundación Círculo Rosa, where she developed comprehensive export projects aimed at expanding product reach internationally. Her role involved analyzing external markets, evaluating import/export opportunities, and optimizing supply chain processes. Currently working at Banco Galicia in customer service, Ornella manages client relations through digital channels, resolves critical and urgent issues, and ensures compliance with internal procedures. Previously, she served as a Purchasing Analyst at Ecosan SA, managing purchase orders, supplier evaluations, and price negotiations to enhance cost efficiency. Proficient in Excel, SAP, and knowledgeable in customs systems, she excels in data analysis and commercial decision support. Her language skills in English support her research and operational duties in the realm of international trade.
Experience
Customer Service
Banco Galicia · 2022 — PresentManaged client interactions through digital channels and social media, addressing operational, financial, and administrative inquiries. Analyzed and resolved critical and urgent incidents. Monitored formal complaints, ensuring adherence to internal procedures, regulations, and SLAs. Simultaneously operated multiple banking systems and digital platforms, prioritizing cases based on risk and urgency. Collaborated with internal departments to ensure operational efficiency, case traceability, and service continuity.Purchasing Analyst
Ecosan SA · 2021 — 2022Received and analyzed purchase orders. Conducted search, evaluation, and selection of national suppliers, taking into account cost, quality, delivery times, and logistical conditions. Negotiated prices and commercial terms, optimizing costs and enhancing value-for-money relationships. Supported managerial decision-making through alternatives analysis, contributing to operational efficiency and expense control. Coordinated with suppliers and internal teams to ensure compliance with delivery deadlines, transport, and supply management. Employed advanced Excel skills for data analysis, reporting, and purchase tracking.Intern in International Trade
Fundación Círculo Rosa · 2020 — 2021Developed a comprehensive export project for the international expansion of products. Conducted analysis of external markets, assessed opportunities for import/export, and evaluated commercial feasibility. Established strategies to optimize international supply chain processes. Prepared documentation and reports related to international logistics, transportation, and associated costs. Utilized English for research connected to foreign trade, customs, international regulations, logistical requirements, and market analysis.
Skills & Expertise
Education
- Bachelor's Degree in International TradeUNIVERSIDAD EMPRESARIAL SIGLO XXI · — — 2022
- Degree in PortugueseUNIVERSIDAD NACIONAL DE JOSÉ C. PAZ
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