Osariemen G.
Mid-Level Virtual Assistant
Open to offersNew to PlatformAbout
Osariemen O. is an experienced Virtual Assistant with a background in administrative support for business owners and professionals in the e-commerce and corporate sectors, including roles at Crisp International Limited and JUMIA Nigeria. From 2017 to 2024, Osariemen managed essential office operations, handled customer service management, and maintained structured processes for tasks such as appointment scheduling, correspondence, and inventory for office supplies. Specializing in CRM management (HubSpot, Zoho), email management, and social media oversight, Osariemen contributed to developing and executing marketing campaigns and resolving order-related inquiries through multiple communication channels. Osariemen holds a Higher National Diploma in Computer Science from Yaba College of Technology, HubSpot CRM certification, and additional training as a Virtual Assistant from ALX Africa, demonstrating proficiency with tools like Trello, ClickUp, Google Workspace, and Canva.
Experience
VIRTUAL ASSISTANT
JUMIA NIGERA · 2020 — 2024Developed and implemented marketing strategies and campaigns in alignment with company objectives. Provided support to office staff to facilitate operations and improve customer experience. Managed messages through email, live chat, or social media, offering timely and accurate responses to inquiries related to products or orders. Assisted customers with order placements, modifications, tracking, and resolved issues with delayed or damaged orders. Offered detailed product information regarding features, availability, and pricing while suggesting products to enhance sales and customer satisfaction. Gathered customer feedback to support improvements in service and the shopping journey.Admin Assistant
Crisp International Limited · 2017 — 2020Managed daily administrative tasks and delivered customer service excellence. Conducted clerical duties including filing, scheduling appointments, managing correspondence, and maintaining office supplies.
Skills & Expertise
Education
- Higher National Diploma (HND) in Computer ScienceYaba College of Technology · 2022 — 2025
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