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Oscar D. — Mid-Level Customer Service Specialist from Colombia

Oscar D.

Mid-Level Customer Service Specialist

Colombia 6+ years
Open to offersNew to Platform
Languages
SpanishEnglish
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About

Oscar D. A. is a seasoned professional specializing in finance and international business. With extensive experience in the telecommunications industry, he has honed his skills in customer service and post-sales management for technological products. At Sutherland Global Services, Oscar delivered premier customer support, addressing billing inquiries, client retention, and basic technical problem resolution. In his role as a Mission Controller at Marketing Solution ABC, he demonstrated proficiency in real-time monitoring and operational metric supervision, crafting hourly and daily operational reports. Oscar's bilingual capabilities include native fluency in Spanish and conversational proficiency in English (B1 level). His academic journey includes studies in International Commerce at the SENA and ongoing education in Finance and International Business at Fundación Universitaria del Área Andina. Skilled in advanced Excel, Power BI, and multiple CRM platforms, Oscar is committed to leveraging his expertise for organizational growth.

Experience

  • AGENT TELEOPERATOR SEMIBILINGUAL

    Teleperformance Colombia · 2024 — 2025
    Provided customer service through digital channels. Managed incidents and escalated cases while maintaining follow-up.
  • AGENT TELEOPERATOR SEMIBILINGUAL

    iterum Colombia SAS · 2022 — 2024
    Handled customer inquiries via chat and telephone. Assisted in incident resolution and provided support to advisors in case management.
  • CONSULTANT

    Sutherland Global Services SAS · 2018 — 2022
    Delivered customer service for telecommunications services, including billing support, customer retention, and sales assistance. Addressed basic technical issues and provided general advice.
  • TELEOPERATOR

    Unísono · 2018 — 2018
    Managed customer interactions and inquiries in a call center environment.
  • AGENT TELEOPERATOR SEMIBILINGUAL

    Teleperformance Colombia · 2016 — 2018
    Assisted customers via chat and email while ensuring case resolution. Provided temporary operational supervision and supported advisors in case management.
  • AGENT CALL CENTER SALES

    Sitel · 2015 — 2016
    Conducted sales through a call center, engaging with customers to fulfill their needs.
  • MISSION CONTROLLER

    null
    Monitored real-time metrics, attendance, punctuality, and adherence of agents. Supervised operational metrics and prepared daily and hourly operational reports.

Skills & Expertise

Education

  • Profesional en Finanzas y Negocios Internacionales
    FUNDACIÓN UNIVERSITARIA DEL ÁREA ANDINA · — — 2026
  • Técnico Laboral en Comercio Internacional
    SENA (Servicio Nacional de Aprendizaje) · — — 2013
  • Bachiller Académico
    Institution not specified · — — 2013

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