Mid-Level Customer Service Specialist
Open to offersNew to PlatformOscar D. A. is a seasoned professional specializing in finance and international business. With extensive experience in the telecommunications industry, he has honed his skills in customer service and post-sales management for technological products. At Sutherland Global Services, Oscar delivered premier customer support, addressing billing inquiries, client retention, and basic technical problem resolution. In his role as a Mission Controller at Marketing Solution ABC, he demonstrated proficiency in real-time monitoring and operational metric supervision, crafting hourly and daily operational reports. Oscar's bilingual capabilities include native fluency in Spanish and conversational proficiency in English (B1 level). His academic journey includes studies in International Commerce at the SENA and ongoing education in Finance and International Business at Fundación Universitaria del Área Andina. Skilled in advanced Excel, Power BI, and multiple CRM platforms, Oscar is committed to leveraging his expertise for organizational growth.
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