Paballo M.

Paballo P. is an accomplished Customer Service Representative with a focus on claims management and recovery, demonstrating expertise in navigating complex insurance processes. With a background as a Recovery Specialist at Huntswood from January 2024 to April 2026, she excelled in managing motor insurance claims, employing empathetic communication and conflict resolution skills to secure fair outcomes while safeguarding company interests. Her tenure at Outworx as a Subject Matter Expert in gas and electric services further honed her capabilities, where she resolved intricate customer complaints and provided high-level technical support. Paballo's skill set includes proficiency in remote collaboration tools and a strong grasp of compliance frameworks across the insurance and utility sectors. She also has a history of streamlining documentation processes to enhance service efficiency. Fluent in IsiZulu and English, Paballo is dedicated to promoting effective communication and operational excellence.