Palesa F.

Palesa S. is an accomplished Customer Support and Technical Support Agent based in Soweto, Snakepark, South Africa. With a robust background in Tier 1 technical support within fast-paced call center environments, she adeptly troubleshoots technical issues while managing tickets and supporting clients through chat, email, and calls. Her cross-functional expertise in client relationship management and communication is complemented by her proficiency in Microsoft Office and Google Workspace applications. Fluent in English, Sesotho, and Zulu, Palesa excels at clear communication with users of varying technical skill levels. Her current role at DashBPO involves resolving technical issues, managing support activities with precision, and collaborating with internal teams to resolve complex challenges. Palesa's educational background includes a pre-degree in Psychology from the Pearson Institute of Higher Education, bolstered by certifications such as Virtual Assistant Certification and AI-Augmented Professional Development Skills from ALX Africa.