Pamela R.

Managed the collation of client information and prepared documentation for engagements with Financial Planning Partners. Conducted FICA and AML checks during the client onboarding process. Reviewed transition documentation for accuracy and completeness per client file guidelines. Handled administration associated with client transfers and business transactions. Monitored the submission of intermediary appointment notes to ensure successful client transfers and ongoing fee collection. Oversaw the capture and verification of new business documentation. Processed new business applications with necessary supporting documents while keeping track of underwriting and acceptance. Coordinated medical arrangements for clients and followed up on any outstanding requirements for timely confirmations. Provided continual service and maintenance support to the Financial Planning Partner and clients. Ensured assistance to align with PCS CRMS for the complete pre-population of mandates and applications. Generated client portfolios using Astute and/or product provider data, ensuring XPlan Policy Schedules were accurate. Captured client demographic and financial data on the XPlan system. Facilitated data integration for handover to BDMs or Financial Planning Partners. Uploaded all relevant documentation into XPlan and maintained proper record-keeping per business rules and legislation. Communicated with clients as specified in management plans and by the Financial Planning Partner through XPlan. Utilized XPlan notes and tasks for effective client record management and practice organization. Prepared for client reviews utilizing the review template and developed Client Consolidated Reports from NAV. Maintained an organized diary system through XPlan and Outlook. Addressed technology challenges faced by the Financial Planning Partner while liaising with IT support. Kept informed about NAV information to assist the Financial Planning Partner and tracked personal KPIs. Engaged with the Financial Planning Partner regarding data and practice attributes on NAV. Assisted in organizing client events alongside the events coordinator, managing venue bookings, RSVPs, and overall event logistics. Served as the primary contact point for clients to reinforce client relationships. Supported general office management functions including reception tasks, facility upkeep, meeting room preparation, and handling marketing materials.