Paolo J.
Mid-Level BPO Customer Service Specialist
Open to offersNew to PlatformAbout
Paolo Jay E. is an experienced professional with over eight years in the BPO industry, specializing in customer service, sales, and technical support. Most recently, he held the role of CSR/TSR at Foundever (formerly Sykes Asia Cebu), managing 50-100 inbound and outbound calls daily and handling technical troubleshooting and device support. Paolo Jay E. also brings a background as a Data Research Analyst at Contact Solutions SS360, providing candidate sourcing and lead generation services for client recruitment needs. His work includes night operations monitoring at Perth Security Services, sales leadership and product specialization for ASUS Ph, and responsibilities in field sales, encoding, and IT support spanning sectors such as retail, government, and food production. He is skilled in lead generation, basic troubleshooting, Microsoft Office, and uses tools like CANVA and GoHighLevel, serving diverse clientele in the Philippines.
Experience
CSR / TSR
FOUNDEVER formerly Sykes Asia · 2020 — 2025Delivered solutions to customer inquiries and provided assistance. Responded to unresolved emails and monitored customer activity. Offered basic troubleshooting guidance for common issues. Ensured all devices functioned correctly. Assessed and processed replacement devices when troubleshooting was unsuccessful. Handled 50-100 inbound and outbound calls, along with 20-30 emails or cases daily.Data research analyst
Contact Solutions SS360 · 2019 — 2020Supplied clients with qualified candidates based on their specifications. Gathered and provided information such as home and mobile numbers, emails, and social media accounts. Generated leads for potential future customers.Operations handler (night-ops)
Perth Security Services · 2018 — 2018Monitored security for companies and residences. Assisted field officers with necessary support. Documented incidents for reports used by field personnel.Product Specialist
Sales at ASUS Ph · 2017 — 2018Educated customers about specific products they required. Worked on upselling options while providing value. Offered after-sales support to maintain positive customer relationships.Team Lead Sales
ASUS Ph · 2018 — 2018Oversaw a sales team and provided feedback to management, including sales reports, inventories, and marketing strategies. Ensured that all sales personnel were well-versed in their product offerings and aware of competitors.Field Sales Representative
Savers Depot · 2016 — 2017Generated sales leads and identified potential customers. Developed field sales opportunities and established connections with new suppliers.Team Leader Sales
OLX Philippines · 2016 — 2016Managed sales for real estate and surplus / second-hand cars. Created sales reports and compiled lists of prospective clients. Assisted sales staff in client interactions and closing transactions.Encoder/Plotter
DENR VII · 2015 — 2016Performed land mapping layouts. Provided documentation related to land titles and mapping tasks.IT Support Staff (Sales Training Specialist / Development team)
Virginia Food INC. · 2012 — 2013Monitored and ensured smooth operation of critical systems to support sales activities. Delivered on-the-spot training to the sales team and provided immediate troubleshooting for devices.
Skills & Expertise
Education
- Bachelor of Science in Hotel and Restaurant ManagementCebu Institute of Technology-University · 2011 — 2014
- High SchoolDon Bosco Technology Center · 2002 — 2006
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