Parul A.
Senior Client Relationship & Business Development Specialist
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About
Parul A. is a seasoned Client Relationship Manager and Business Development Manager with over 15 years of experience in managing relationships and driving growth across the education, corporate, technology, and retail sectors. Her expertise lies in client acquisition and retention, strategic partnerships, and customer engagement. At Mitzvah, Parul excels in nurturing relationships with architects and business clients, orchestrating the complete sales and client lifecycle to enhance market reach. Previously, at Sikkim Skill University, she pinpointed academic program needs and cultivated a strong referral network, achieving enrollment targets. Her tenure at Dell, iYogi, and Onkar Infotech allowed her to resolve client concerns, offer tailored solutions, and optimize account value. Parul's proficiency with CRM systems, consultative selling, and market development strategies have been instrumental in her career, consistently contributing to sustainable revenue growth and high customer satisfaction.
Experience
Client Relationship & Business Development Specialist
Mitzvah · 2024 — PresentEstablished and maintained long-term relationships with architects, consultants, contractors, builders, and business clients to broaden market reach. Generated qualified business opportunities through networking and relationship-building efforts. Conducted client meetings to assess project requirements and offer value-driven solutions. Oversaw the entirety of the sales and client engagement lifecycle from lead generation through project execution. Coordinated with internal teams to facilitate customer onboarding, documentation, delivery, and after-sales support. Kept CRM records updated, monitored sales opportunities, and ensured regular client follow-ups. Enhanced client satisfaction, leading to repeat business.Admissions & Business Development Manager
Sikkim Skill University · 2023 — 2024Achieved enrolment and revenue objectives through targeted business development initiatives. Fostered relationships with prospective students, parents, educational consultants, and institutional partners. Conducted tailored counselling sessions, identified client needs, and proposed appropriate academic programs. Managed activities related to lead nurturing, negotiations, follow-ups, and conversions. Developed a strong referral network via effective relationship management and customer service. Produced sales forecasts, CRM reports, and analyzed business performance.Corporate Sales & Client Relationship Executive
Dell | iYogi | Onkar Infotech · 2006 — 2013Handled client relationships in both domestic and international markets. Provided consultative sales solutions that aligned with customer needs. Identified cross-selling and upselling opportunities to maximize account value. Addressed customer issues promptly, ensuring high levels of client satisfaction and retention. Worked collaboratively with cross-functional teams to enhance customer experiences.Customer Relationship Executive
Tender Feet Primary School & Guru Harkrishan Public School · 2003 — 2006Cultivated positive relationships with parents, students, and other stakeholders. Managed communication channels to maintain high levels of customer satisfaction. Assisted in the promotion of institutional programs and activities through relationship-driven interactions.Centre Manager & Business Development Executive
Alpine Advance Academy · 1999 — 2003Oversaw centre operations while focusing on business development and customer acquisition. Managed client inquiries, conducted counselling sessions, facilitated admissions, and maintained relationship management. Established partnerships with schools, organizations, and community stakeholders. Executed promotional activities and awareness campaigns to boost admissions. Fostered customer loyalty through ongoing engagement and excellence in service.
Skills & Expertise
Education
- MBA (Marketing)Indira Gandhi National Open University (IGNOU) · — — 2005
- Bachelor of Commerce (B.Com.)Guru Nanak Dev University · — — 1999
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