pathivada T.

Tanuja P. is an experienced Insurance Process Specialist with over five years dedicated to US Commercial Insurance Policy operations, specifically in Direct Billing. Her expertise spans key areas such as policy checking, quality assurance, and client data validation, all while maintaining a keen focus on process improvement. Tanuja excels in multitasking and document management, ensuring compliance with strict turnaround times. Serving as a Senior Process Executive at Patra India BPO Services since March 2020, she manages insurance processes for notable clients including World Insurance Associates and Heffernan. She is adept in quality management and scorecard reporting, utilizing tools such as ImageRight and Sagitta to enhance data accuracy. Her role involves conducting internal quality audits and leading process improvements to foster a quality-centric mindset within her team. Tanuja brings targeted skills in document formatting and is proficient in software like MS Office and industry-specific tools, making her a valuable asset to her organization.