Patricia P.
Mid-Level Customer Operations Specialist
Open to offersNew to PlatformAbout
Patricia S. P. is a seasoned professional in Customer Operations and Fintech Support, cultivated in Cape Town, South Africa, with extensive remote working experience. Her expertise lies in high-volume customer service, especially within fintech environments, excelling in transaction troubleshooting, payment verification, and resolving customer issues related to delayed money transfers, missing funds, and account access issues. Patricia has demonstrated her capability in managing escalations and sensitive cases with professionalism and empathy. Notably, she supported payment workflows using tools like Stripe and Paystack, and maintained customer relations in a dynamic service-driven context. Her career includes pivotal roles at companies such as SRE, Zoona Mobile Transactions SA, and MindPearl SA, where she leveraged systems like Salesforce and Zendesk to enhance operational efficiency. Additionally, Patricia holds a Bachelor's Degree in Marketing Management and a Level 5 TEFL Certificate, showcasing her commitment to both technical proficiency and communication excellence.
Experience
Customer Operations / Support & Communications
SRE (Non- Profit Hybrid) · 2025 — 2025Provided support for recurring payment and subscription processes using Stripe and Paystack. Helped resolve issues related to payment failures, duplicate subscriptions, and billing inquiries. Assisted customers in managing their subscriptions and updating payments while maintaining accurate customer records.Online English Coach / Communication Support
Twenix · 2022 — 2024Conducted remote English communication sessions for adult professionals in a virtual setting. Developed strong communication and relationship management skills while ensuring professionalism and adaptability in a fully remote environment.Marketing Coordinator / Executive Assistant to CMO
Zoona Mobile Transactions SA · 2016 — 2018Coordinated communication and cross-functional projects within a fintech setting. Assisted in the implementation of marketing operations and campaigns across Zambia, Malawi, and Mozambique, while contributing to content creation and internal stakeholder communications.Customer Experience Administrator
Zoona Mobile Transactions SA · 2014 — 2016Collaborated with customer service and product teams to enhance customer experience and boost operational effectiveness. Analyzed customer feedback and recurring issues to identify areas for service improvement. Utilized Salesforce and QlikView for monitoring customer insights and satisfaction trends.Customer Support Agent
Zoona Mobile Transactions SA · 2013 — 2014Handled a high volume of customer queries through phone, email, SMS, and social media across Southern Africa. Aided customers in resolving issues related to delayed transfers, missing funds, and payment queries while escalating sensitive cases as necessary.Customer Sales & Reservations Agent
MindPearl SA (Delta Airlines) · 2010 — 2013Managed high-volume customer calls and bookings in a dynamic service environment. Addressed customer complaints and queries with a focus on maintaining service quality.
Skills & Expertise
Education
- Bachelor's Degree in Marketing ManagementInstitution not specified · 2010 — 2015
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