Patrick L.
Mid-Level Customer Service Representative
Open to offersNew to PlatformAbout
Patrick L. is an experienced Customer Service Representative with a background in customer support and sales roles across industries such as e-commerce, healthcare, insurance, pharmaceuticals, consumer electronics, and banking within the Philippines. At Transparent BPO, he provided assistance with account and billing issues for Bradford Exchange while also performing product upselling. During his tenure at SAGILITY and Continuum Global Solutions, Patrick supported customers with dental and prescription drug plan inquiries, while at RRD, he performed inspection reviews for insurance approval. As a Technical Support Representative for Hinduja Global Solutions, Patrick specialized in troubleshooting and product replacement for Bose appliances, including upselling. He also served as a Provider Service Advocate at Optum, assisting healthcare providers with eligibility and claims, and worked as a travelling and ATM teller at Banco de Oro Unibank, managing deposits and branch servicing. His hard skills include customer account assistance, troubleshooting, insurance review, and banking operations.
Experience
Customer Service/Sales Representative
Transparent BPO · 2025 — 2026Assisted customers with account and billing issues for Bradford Exchange while offering and upselling products during order calls.Customer Service Representative
SAGILITY · 2024 — 2025Provided assistance to customers regarding their dental plans and claims.Inspection Review Specialist
RRD · 2024 — 2024Reviewed customer and tenant properties for insurance purposes and communicated findings to higher operations for approval or denial.Customer Care Representative
Continuum Global Solutions · 2022 — 2023Served as a customer service representative for CVS, assisting customers with their prescription drug plans and refills.Technical Support Representative
Hinduja Global Solutions · 2021 — 2021Provided technical support for BOSE appliances, assisting customers with troubleshooting, replacements due to damage or loss, and upselling newer versions of appliances.Provider Service Advocate
Optum Global Solutions · 2019 — 2020Assisted providers with patient benefits, eligibility, prior authorization, and claims for United Healthcare.Travelling Teller/ATM Teller
Banco de Oro Unibank · 2001 — 2016Functioned as a travelling teller responsible for picking up deposits from clients and servicing branches and ATMs.
Skills & Expertise
Education
- Bachelor of Science in Commerce Major in Business Management and EntrepreneurshipSan Beda College · 1997 — 2001
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