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Patrick C. — Mid-Level Customer Service Representative from Philippines

Patrick C.

Mid-Level Customer Service Representative

Philippines No experience yet
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Languages
English
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About

Patrick C. is an experienced Customer Service Representative based in Cagayan de Oro City, MISAMIS ORIENTAL, with a background in the customer service and technology industries. From February 2024 to March 2026, he managed customer complaints and inquiries, fostering strong customer relationships through effective communication skills and problem-solving. Previously, as a Technical Support Intern at MAKOTEK COMPUTER SALES INC., Patrick C. provided hands-on support in troubleshooting computer systems, installing and configuring operating systems, and assisting with internet connectivity issues such as LAN and Wi-Fi. He also offered tailored computer build quotations based on customer requirements. He holds a Bachelor of Science in Information Technology from PHINMA-Cagayan de Oro College, earned in May 2023.

Experience

  • CUSTOMER SERVICE REPRESENTATIVE

    null · 2024 — 2026
    Processed customer inquiries and complaints efficiently and courteously. Exhibited strong verbal and written communication skills to interact effectively with customers. Built customer loyalty through effective communication and problem-solving techniques aimed at resolving complex inquiries. Provided detailed guidance on product selection by informing customers about the available products and services.

  • TECHNICAL SUPPORT INTERN

    MAKOTEK COMPUTER SALES INC. · 2023 — 2023
    Performed troubleshooting for customers' computer system units. Handled the installation, configuration, and updating of operating systems (Windows) alongside applications. Constructed and set up computer systems and peripherals. Assisted users in resolving internet connectivity challenges involving LAN, Wi-Fi, routers, and modems. Prepared personalized computer build quotations tailored to customers' needs and budgets.

Skills & Expertise

Customer ServiceCustomer Service RepresentativeTech Support

Education

  • Bachelor of Science in Information Technology
    PHINMA-Cagayan de Oro College · — — 2023

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