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Patsy M. — Junior Customer Service Specialist from Philippines

Patsy M.

Junior Customer Service Specialist

Philippines Less than 1 year
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Patsy M. is a dedicated professional in the customer service and gaming industry, with a focus on guest relations and VIP services. She has built a robust career, ensuring high-quality customer experiences and maintaining operational compliance in multicultural settings. Patsy's tenure includes roles such as Customer Service and Guest Relations at New Heights Company in Cambodia and as a Casino Inspector in Lagos, West Africa. Her experience as a VIP Dealer at OKADA MANILA and as a Casino Dealer at both Pan Pacific Hotel and Cagayan Holiday and Leisure Resort in the Philippines further highlights her expertise. Patsy's fluency in English enables her to excel in Effective Telephone and Email Communication and Professional Call Handling, demonstrating her adaptability and skills in multitasking amidst fast-paced environments. Her educational foundation lies in health care services, having completed a technical program under the Bachelor of Science in Nursing curriculum at FL. Vargas College of Nursing.

Experience

  • Customer Service and Guest Relations

    New Heights Company · 2022 — 2025
    Managed customer service interactions and maintained guest relations in a hospitality context.
  • Casino Inspector

    null · 2021 — 2022
    Oversaw compliance and operational standards within casino environments.
  • VIP Dealer

    OKADA MANILA · 2016 — 2020
    Facilitated high-stakes gaming experiences for VIP clients.
  • Casino Dealer

    Pan Pacific Hotel · 2015 — 2016
    Dealt games and interacted with patrons at the casino.
  • Casino Dealer

    Cagayan Holiday and Leisure Resort · 2014 — 2015
    Engaged customers in gaming activities and ensured compliance with gaming regulations.

Skills & Expertise

Customer SupportCall CenterDaVinci ResolveComplianceCustomer Service

Education

  • 2-Year Technical Program (Under the Bachelor of Science in Nursing Curriculum)
    FL. Vargas College of Nursing · 2009 — 2011
  • Secondary School Education
    Lyceum of Lal-lo · 2004 — 2008

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