Paula R.
Mid-Level Customer Support Coordinator
Open to offersNew to PlatformAbout
Paula C. is an experienced Customer Success Manager based in Maputo, Mozambique, with a background in client support and customer operations at Escola do Excel. She has managed onboarding processes and provided administrative and operational support to a portfolio of over 1,000 clients in the education services sector. Paula skillfully utilizes Microsoft Excel for data analysis and reporting, preparing detailed reports to aid decision-making and drive process improvements. Her responsibilities have included coordinating with cross-functional teams, maintaining continuous communication with clients, and supporting process enhancements by monitoring key performance indicators (KPIs). Paula's academic training in Forestry Engineering further strengthens her foundation in quantitative analysis and structured problem-solving.
Experience
Customer Success Manager (CSM)
Escola do Excel · 2023 — PresentOversaw and facilitated the onboarding processes, focusing on timely execution and delivering a high-quality client experience. Provided operational and administrative support to a client portfolio exceeding 1,000 individuals. Conducted data analysis and report preparation to inform decision-making and process enhancements. Ensured consistent client communication for effective issue resolution. Managed task organization and prioritization within a fast-paced setting. Worked collaboratively with internal teams to streamline processes and boost operational efficiency. Evaluated key performance indicators (KPIs) to aid in client retention and engagement.
Skills & Expertise
Education
- Bachelor’s Degree in Forestry EngineeringUniversidade Eduardo Mondlane · 2017 — 2025
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