Paula Z.
Mid-Level BPO Customer Support Virtual Assistant
Open to offersNew to PlatformAbout
Paula D. is a customer-focused Virtual Assistant with a robust background in the Hospitality and Tourism sector. Based in Linao Talisay City, Cebu, Philippines, she has honed her expertise through academic and professional experiences. In 2017, she coordinated event planning activities, managed schedules, and collaborated efficiently with teams, developing strong organizational, communication, and problem-solving skills. Her education at the University of San Jose - Recoletos between 2017 and 2019 further enriched her capabilities. Paula has six years of experience in the BPO industry, supporting international customers through phone, chat, and technical support—skills pivotal in her customer service role-play projects in 2019. Her skill set includes Email Management, Calendar Scheduling, and Data Entry. As a professional dedicated to enhancing customer satisfaction, Paula's commitment to operational efficiency and exceptional service delivery remains unwavering.
Experience
Customer Service Role-Play & Case Studies
null · 2019 — PresentParticipated in simulations that focused on handling inquiries, resolving issues, and demonstrating professionalism in customer service.Project
null · 2017 — PresentCoordinated planning activities for events, managed schedules, and collaborated with team members to ensure tasks were completed on time.Virtual Assistant
nullSupported international customers via phone, chat, and technical support while managing customer relationships and resolving concerns.
Skills & Expertise
Education
- Senior Highschool GraduateUniversity of San Jose - Recoletos · 2017 — 2019
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