Paula V.
Senior Telesales and Customer Service Agent
Open to offersNew to PlatformPortfolios
About
Paula V. is a highly experienced Telesales Agent and customer services specialist with over 30 years of achievement across the financial services, automotive dealership, and insurance sectors. She has a proven record of supporting both B2B and B2C campaigns, particularly in promoting software and renewable energy solutions for UK-based clients, as well as cross-selling financial and insurance products for South African clientele. Paula’s expertise extends to roles as Finance and Insurance Manager for major automotive brands, including Volkswagen, where she managed regulatory compliance, finance approvals, and contract administration. Her proficiency with CRM software, management reporting, and closing sales is complemented by experience in data capturing and automotive finance. Throughout her tenure at Absa Vehicle and Asset Finance and Call on Me Marketing, she consistently exceeded targets and maintained long-term client relationships, earning multiple industry awards.
Experience
Appointment Setter
Creative Intelligence · 2025 — 2025Executed outbound and inbound calls to potential clients, promoting software solutions. Supplied clients with comprehensive product details and customized solutions aligned with their business needs. Aided marketing efforts through email campaigns and targeted outreach initiatives. Kept accurate and timely records of client interactions and follow-ups while offering market trend insights to management.Appointment Setter
TNW Marketing · 2025 — 2025Supported a UK-based campaign aimed at promoting renewable energy solutions for both residential and commercial clients. Engaged prospective customers through outbound and inbound calls, educating them about the advantages of solar energy while closing deals and facilitating the contracting process.Telesales Agent
Call on Me Marketing · 2020 — 2025Targeted potential clients who could benefit from financial advice and qualified leads based on set criteria like income and financial aspirations. Collected necessary personal data from prospects to ensure financial advisors comprehended their needs prior to appointments while establishing trust to secure appointments. Engaged in cross-selling of financial products, including investments and insurance.Finance and Insurance Manager
Volkswagen Ballito · 2018 — 2019Facilitated vehicle finance and insurance processes for customers, ensuring compliance with all legal and regulatory standards. Created and implemented marketing strategies for VAP products in the automotive market and collaborated with the sales team to formulate profitable deals with financial institutions. Managed documentation and administrative processes from approval to delivery while monitoring performance metrics.Finance and Insurance Manager
Weiss Volkswagen Amanzimtoti · 2006 — 2018Oversaw the facilitation of vehicle finance and insurance for clients, adhering to all applicable legal and regulatory guidelines. Developed and executed marketing strategies for VAP products, working alongside the sales team to enhance deal structures and approval rates. Conducted needs analysis to determine appropriate finance and insurance options while maintaining paperwork accuracy.New Business Sales Consultant
Absa Vehicle and Asset Finance · 2000 — 2006Collaborated with vehicle dealerships to provide customized finance and leasing solutions using ABSA's offerings. Advised dealerships on insurance and protection products to enhance vehicle sales while assisting in structuring lease agreements for clients in line with Absa's policies and regulations.
Skills & Expertise
Education
- Grade 12 / Senior CertificateKingsway High School · — — 1987
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